When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
Dr Zainab, thank you so so much. Honestly I am beyond happy and excited with what you have done with my teeth, I never thought I could smile like this
It’s been several years since I’ve wanted to have cosmetic dentistry and I was apprehensive. Dr Ahmed at Harrow on the Hill Dental Beauty did an amazing job! He was…
I have been going to this clinic for over 10 years now and the service has always been impeccable. The team is exceptionally skilled and go the extra mile. My…
Dr Ahmed is an excellent dentist who is conscientious, knowledgeable and offers a high level care. The rest of his team are fantastic as well and are all helpful, polite…
Such an amazing clinic, honestly the best service I have ever received. From the receptionist to the actual work done. I myself did composite bonding and honestly want to give…
Thank you very much for putting me at ease throughout and giving me the smile I've always wanted. Can't recommend the Harrow on the Hill dental team enough. Dr Ahmed…
I really can't recommend Zainab enough! I tell ALL my friends about her and they are all going to see her. I work in the dental industry myself and Zainab…
I wouldn't go anywhere else for my dental treatment. The Harrow on The Hill Dental team is the best in the game.
Best in the game. From the moment you enter and get greeted by the lovely receptionist to the moment you leave with the biggest smile on your face thanks to…